Client Care Specialist
Full Time • Springville
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Reding Inc stands as the foremost HVAC company in Western New York, renowned for its unparalleled expertise and commitment to excellence. With a dedicated team of professionals who embody the values of pride, skill, and familial warmth, we have set the standard for superior HVAC services in our region. We prioritize fostering a familial atmosphere within our company, valuing each team member and cultivating a work environment where everyone feels respected, supported, and motivated to deliver their best. Our commitment to treating both our employees and customers like family is the cornerstone of our success.
Position summary:
To assist in the achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Reding Inc's vision, mission, purpose and values.
We are looking for both full/part time candidates.
Qualifications:
Highschool Diploma/ GED
Preferably 2 years of Customer Service experience
Strong ability to communicate clearly with a positive, nurturing manner.
Computer Skills Required
Responsibilities:
Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
Maintain complete, accurate and updated information in the customer database.
Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
Perform other duties as assigned.
We sincerely thank all applicants in advance for submitting their interest in this position.
Position summary:
To assist in the achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Reding Inc's vision, mission, purpose and values.
We are looking for both full/part time candidates.
Qualifications:
Highschool Diploma/ GED
Preferably 2 years of Customer Service experience
Strong ability to communicate clearly with a positive, nurturing manner.
Computer Skills Required
Responsibilities:
Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
Maintain complete, accurate and updated information in the customer database.
Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
Perform other duties as assigned.
We sincerely thank all applicants in advance for submitting their interest in this position.
Compensation: $16.00 - $20.00 per hour
Established in 2018, Reding Inc. Heating & Cooling has firm goals as a family owned and operated company. It is our mission to provide quality, efficient, and honest services to our customers. We believe that when hard work and passion is put into a job the reward is worth it in the end. By giving our best efforts in all the jobs we partake in, our reward is satisfied customers who tell others about our truthful, top quality, clean work.
Our technicians take pride in being recommended to come into your homes and businesses. You can count on our technicians to treat your equipment and property as if it were their own, whether it be an emergency call or a routine maintenance. You can count on Reding Inc. Heating and Cooling to take the time to get the job done right the first time.
The HVAC profession is continually evolving with updated technology. Rest assured that our service technicians remain up to date on the newest energy efficient technology for your home and business. Our experts are ready to assist you today!
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